Field Customer Support Agent

Field Customer Support Agent

Who are we?

Azumuta is growing fast! We are a SaaS company building a solution to help operators in factories around the world. From small builders to multinational manufacturers, Azumuta offers cutting edge software to simplify the lives of our customers.

The organisation is Belgium-based, founded in 2016, and currently operating in 10 countries.

At Azumuta, we are ambitious and innovative, raising the bar, taking ownership of everything we do and celebrating our success with the entire team. We value open communication, respect and creative thinking. We surround ourselves with a squad of talented people from all over the world, who all work together to our one vision of increasing the speed of manufacturing globally! If this sounds like the kind environment for you then you may be what we are looking for!

Tasks and responsibilities

  • You aim for high customer satisfaction; you have a deep curiosity to understand your customers, their motivations and needs and how to approach ensuring their success
  • You maintain close communication with customers, whether it’s by phone, by mail, by video call, in person... You make it work and solve their toughest challenges.
  • You strive to help solve the challenges customers are facing as fast as possible
  • You are able to efficiently identify the cause of any issues, and are able to present a suitable solution, troubleshooting and resolving technical issues
  • You cooperate with the onboarding team, and development team to optimize the customer experience

Job requirements

  • You can speak English and Dutch (native language) fluently- French is a plus!
  • Minimum 1-2 years of experience in a technical supporting role
  • You are able to deal with high volumes of questions coming from customers and partners
  • Driving licence type B
  • Experience in a manufacturing environment is a bonus
  • Familiarity with cloud based technologies, APIs and/or SaaS platforms
  • You are interested in the digital world (software/mobile) and have the ability to work cross-functionally in a fast-paced startup environment
  • You can work independently and know how to prioritize and problem solve
  • You are customer-oriented and can keep calm during stressful situations

What we offer?

  • A very exciting position in close collaboration with a highly professional team
  • High level of responsibility with plenty of leeway
  • Lively and open company culture with flat hierarchies and short chains of command
  • A market-leading and cutting-edge Azumuta software (SaaS) with an exciting & international customer base
  • Company car
  • Full benefits package