Quality management aims to achieve the highest possible quality of a product, production process, service or organization. In addition, QM is one of the most important terms in manufacturing. Yet, we see that managing and maintaining quality in the organization remains difficult. W. Edwards Deming taught us that quality is simple but radical.
Companies like Toyota used Deming’s lessons to do better than the competition. After all, when a quality management system is properly deployed, it ensures organizational and continuous improvement.
We have listed some of W. Edwards Deming’s principles. After all, quality should not be taken for granted, but should be used to inspire innovation, streamline compliance and ensure safe products.
Total Quality Management Thinker
W. Edwards Deming defined quality as follows
“Good quality means a predictable degree of uniformity and dependability with a quality standard suited to the customer. The underlying philosophy of all definitions is the same – consistency of conformance and performance, and keeping the customer in mind.”
W. Edwards Deming’s 13 Topics for Total Quality Management
- Create a constant purpose toward improvement.
- Adopt the new philosophy.
- Stop depending on inspections.
- Use a single supplier for any one item
- Improve constantly and forever.
- Use training on the job.
- Implement leadership.
- Eliminate fear.
- Break down barriers between departments.
- Get rid of unclear slogans.
- Remove barriers to pride of workmanship.
- Implement education and self-improvement.
- Make “transformation” everyone’s job.
For more industry relevant posts and frontline operations news visit our blog our check related posts about lean manufacturing. Azumuta helps frontline workers improve quality at every stage. Check out our quality control solution, and learn more about how to improve quality management in a digital way.