TODO TRANSLATE: Novy cut customer complaints by 60% with Azumuta
TODO TRANSLATE: How a Belgian kitchen appliance leader replaced paper instructions with real-time digital quality control, and what changed on the shop floor.
TL;DR
TODO TRANSLATE: Novy NV, a Belgian kitchen appliance manufacturer (Middleby Group), cut customer complaints by 60% after replacing paper work instructions with Azumuta. A May 2021 pilot on the Panorama cooktop line used 10 tablets and real-time quality checks; setup took roughly 10 hours of Azumuta support. Key results: 60% fewer complaints and 1.5 hours saved per week on QA checklist scanning.
TODO TRANSLATE: The challenge
TODO TRANSLATE: Body copy pending native NL translation. See novy.md (EN) for source structure and internal links.
TODO TRANSLATE: The pilot that almost didn't survive
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TODO TRANSLATE: Tablet-theft quote pending translation.
Joris Cuvelier Quality Assurance Coordinator
TODO TRANSLATE: What changed on the shop floor
TODO TRANSLATE: Quality is checked while the product is being built, not after
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TODO TRANSLATE: Every product order is fully traceable
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TODO TRANSLATE: Operators flag issues, supervisors close the loop
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TODO TRANSLATE: Modules in use at Novy
TODO TRANSLATE: See how this would work on your line.
TODO TRANSLATE: Implementation
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TODO TRANSLATE: Closing Joris quote pending translation.
Joris Cuvelier Quality Assurance Coordinator
Veelgestelde vragen
TODO TRANSLATE: How much did Novy reduce customer complaints with Azumuta?
TODO TRANSLATE: How long did Novy's Azumuta pilot take to set up?
TODO TRANSLATE: Which Azumuta modules does Novy use?
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