How to Submit a Ticket as an Operator

What Is a Ticket? #

When an operator sees any form of problem or irregularity on the shop floor, they can report it to their supervisor using a ticket. A ticket can include a remark from the operator, images, and videos. Click here to learn more about tickets.

Note: Before submitting a ticket, please make sure that your workspace already has an improvement flow.

When Executing a Work Instruction on the App #

Here’s how an operator can submit a ticket while executing a work instruction:

1. Click on the word bubble icon at the bottom right of the screen.
2. Click on the suitable improvement flow (mandatory).
3. Type in the details of the issue (optional).
4. Add an image/video (optional).
5. Click on “Submit”.

At Any Other Situation #

When not executing a work instruction, an operator can still submit a ticket through the following methods:

On the App Homepage #

1. Click on “Report issue”.
2. Click on the suitable improvement flow (mandatory).
3. Type in the details of the issue (optional).
4. Add an image/video (optional).
5. Click on “Submit”.

When Navigating in Between Folders on the App #

1. Click on the three-dot icon next to the close icon.
2. Click on “Report issue”.
3. Click on the suitable improvement flow (mandatory).
4. Type in the details of the issue (optional).
5. Add an image/video (optional).
6. Click on “Submit”.